What to Look for When Hiring a Security Company: 6 Must-Ask Questions

Whether you’re a property manager, business owner, or event coordinator, security is no longer a luxury – it’s a necessity. Hiring the right security company can mean the difference between feeling vulnerable and having peace of mind. With so many firms promising top-tier protection, how can you separate the professionals from the amateurs?

Before signing a contract, it’s essential to ask the right questions. Below are six must-ask questions that will help you evaluate any security company and ensure you’re partnering with a team you can trust.

1. Are You Licensed, Bonded, and Insured?

This should be your first question – no exceptions. A reputable security company should hold all required state and local licenses to operate legally. They should also carry proper insurance coverage, including liability and workers’ compensation, to protect both their team and your property in case of an incident.

If a company hesitates to provide proof of licensing or insurance, that’s a major red flag. Working with an unlicensed provider could expose you to legal and financial risk, and it often signals poor training or oversight.

2. What Kind of Training Do Your Guards Receive?

Security officers are often the first line of defense in an emergency. Their training should go well beyond wearing a uniform. Ask about the company’s training process, including:

• Conflict resolution
• Emergency response
• CPR and first aid
• Surveillance and reporting protocols
• De-escalation tactics

Ideally, the company should also offer ongoing education to keep officers sharp and up-to-date on best practices. If you’re hiring for a specific type of venue, like a school, warehouse, or event, make sure the guards have experience in that environment.

3. Can You Customize a Security Plan to Fit My Needs?

No two properties or businesses are the same. An experienced security company will conduct a thorough assessment of your location and listen to your concerns before recommending a plan. They should be able to tailor services such as:

• Mobile patrols
• Access control
• Surveillance monitoring
• Event security
• Concierge or front desk support

A one-size-fits-all approach usually means the company isn’t paying attention to your specific vulnerabilities. Elite firms will provide a detailed, customized plan backed by clear rationale and flexibility.

4. How Do You Supervise and Monitor Your Officers?

Even well-trained guards need proper oversight. Ask how the company ensures accountability among its officers. Are supervisors conducting routine site visits? Is there GPS tracking or electronic reporting? What kind of communication system is in place between guards and management?

You want to know that guards are consistently performing their duties, not cutting corners. A quality security firm will use modern tools like digital reporting apps, real-time tracking, and a 24/7 dispatch center to maintain oversight and transparency.

5. What Is Your Experience With My Industry or Property Type?

A company might have glowing reviews for protecting shopping malls, but that doesn’t necessarily mean they’re equipped to secure your high-rise apartment building or special event. Be sure to ask about their experience in your specific area, whether that’s residential communities, office complexes, construction sites, or corporate gatherings.

Ask for references or case studies. The best companies will be proud to share their track record and demonstrate how they’ve successfully served clients similar to you.

6. How Do You Handle Emergencies and Incident Reporting?

When something goes wrong, you need to know your security company is prepared. Ask how they handle emergency situations. Do they have written protocols? Are their guards trained to contact emergency services, evacuate a site, or detain a suspect until law enforcement arrives?

You should also inquire about how incidents are documented and reported. Will you receive a detailed written report? How quickly is it delivered? Clear communication during and after an incident is essential for resolving problems and improving future safety.

Hire with Confidence

Hiring a security company isn’t just about staffing a post – it’s about protecting lives, assets, and reputations. By asking these six key questions, you’ll gain a deeper understanding of a firm’s professionalism, preparedness, and compatibility with your needs.

At Elite Security & Staffing, we take pride in delivering licensed, highly trained, and responsive officers to meet the needs of businesses and individuals throughout the region. Whether you need long-term coverage or short-term event security, we offer flexible, customized solutions backed by industry-leading training and oversight.

Need help choosing the right security solution? Contact us today for a free consultation and discover how Elite Security & Staffing can provide the peace of mind you deserve.